Privacy Policy

1. Introduction

Mosseparot Pty Ltd (ABN: 12 345 678 901) ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry, business requirements
• Technical Information: IP address, browser type, device information, website usage data
• Communication Records: Correspondence, enquiry details, support requests
• Marketing Preferences: Newsletter subscriptions, communication preferences

How We Collect Information

We collect personal information through:

• Contact forms on our website
• Email communications
• Phone conversations
• In-person meetings and consultations
• Website cookies and tracking technologies
• Third-party services and integrations

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing neural network solutions and consulting services
• Communication: Responding to enquiries and maintaining customer relationships
• Marketing: Sending newsletters and relevant industry updates (with consent)
• Business Operations: Billing, contract management, and administrative purposes
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Website Improvement: Analysing usage patterns to enhance user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in service delivery (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In the event of a merger, acquisition, or business sale
• Consent: When you have explicitly consented to the disclosure

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure server infrastructure with regular updates
• Access controls and employee training
• Regular security audits and monitoring
• Data backup and recovery procedures

6. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience:

• Necessary Cookies: Essential for website operation
• Analytics Cookies: Help us understand website usage (with consent)
• Marketing Cookies: Enable personalised content and advertising (with consent)

You can manage cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider
• Complaint: Lodge complaints about privacy breaches

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, we retain information for 7 years after the last interaction, unless longer retention is required by law.

9. International Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we do so, we ensure adequate protection through:

• Adequacy decisions by the Australian Privacy Commissioner
• Standard contractual clauses
• Binding corporate rules
• Certified privacy programs

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

For privacy-related questions or to exercise your rights, contact us:

13. Complaints Process

If you have concerns about our privacy practices:

1. Contact our Privacy Officer using the details above
2. We will investigate and respond within 30 days
3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au