Terms of Service

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Description of Services

Mosseparot Pty Ltd provides neural network solutions, artificial intelligence consulting, and related technology services including:

• Machine learning implementation and consulting
• Deep learning solutions development
• Business intelligence and analytics
• Predictive analytics systems
• Computer vision and natural language processing
• AI strategy and implementation consulting

3. Service Agreements

3.1 Consulting Services

Our consulting services are provided under separate service agreements that detail scope, deliverables, timelines, and pricing. These terms supplement but do not replace specific service agreements.

3.2 Intellectual Property

Unless otherwise agreed in writing:

• We retain ownership of our proprietary methodologies and tools
• You retain ownership of your data and business information
• Custom solutions developed for you become your property upon full payment
• We may retain the right to use anonymised data for research and improvement

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain confidentiality of any access credentials
• Use our services only for lawful purposes
• Respect intellectual property rights
• Cooperate with our team to ensure successful project delivery
• Make timely payments according to agreed terms

5. Payment Terms

5.1 Fees and Payment

• Fees are specified in individual service agreements
• Payment terms are typically 30 days from invoice date
• Late payment may incur interest charges of 1.5% per month
• All fees are exclusive of GST unless otherwise stated

5.2 Refunds

Refund eligibility depends on the specific service agreement and project stage. Generally:

• Consultation fees are non-refundable after services are delivered
• Development work may be refundable if cancelled before commencement
• Refunds are processed within 30 business days of approval

6. Confidentiality

We maintain strict confidentiality regarding client information:

• All client data and business information is kept confidential
• We do not share client information without explicit consent
• Our team members sign confidentiality agreements
• Data is stored securely and access is restricted

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. However:

• AI and machine learning outcomes cannot be guaranteed
• Performance depends on data quality and business factors
• We do not warrant that services will be uninterrupted or error-free

7.2 Disclaimers

To the extent permitted by law, we disclaim:

• Warranties of merchantability or fitness for particular purpose
• Liability for indirect, consequential, or incidental damages
• Responsibility for third-party actions or systems

8. Limitation of Liability

Our total liability for any claim related to our services is limited to the amount paid by you for the specific service that gave rise to the claim. This limitation applies regardless of the legal theory of liability.

9. Data Protection and Privacy

We handle personal information in accordance with our Privacy Policy and applicable laws including:

• Australian Privacy Principles under the Privacy Act 1988
• General Data Protection Regulation (GDPR) where applicable
• Industry-specific data protection requirements

10. Website Terms

10.1 Website Usage

Our website is provided for informational purposes. You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to systems
• Interfere with website operation or security
• Copy or distribute content without permission

10.2 Content Accuracy

While we strive for accuracy, website content is provided "as is" and may contain errors or become outdated. We reserve the right to modify content at any time.

11. Termination

Either party may terminate service agreements with appropriate notice as specified in individual contracts. Upon termination:

• Outstanding fees become immediately due
• Confidentiality obligations continue
• We will return or destroy client data as requested
• Completed work deliverables are provided to the client

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be lawfully excluded.

15. Changes to Terms

We may update these terms periodically. Significant changes will be notified via email or website notice. Continued use of our services after changes indicates acceptance of the updated terms.

16. Contact Information

For questions about these terms, contact us: